Privacy Policy
1. WHO WE ARE
Elvis Presley Lost Photos ("Company," "we," "us," or "our") operates the website located at www.elvispresleylostphotos.com (the "Website"). We sell rare, limited-edition fine art photographic prints and collectible memorabilia. For any privacy-related inquiries, you may contact us at:
Elvis Presley Lost Photos
Email: info@elvispresleylostphotos.com
Phone: 303-635-6978
Website: www.elvispresleylostphotos.com
2. INFORMATION WE COLLECT
We collect personal information in two ways: information you provide to us directly, and information collected automatically when you use the Website.
2.1 Information You Provide Directly
When you browse the Website, create an account, place an order, or contact us, we may collect:
• Full name
• Email address
• Mailing and shipping address
• Phone number
• Payment information (credit/debit card details, billing address) — processed securely through our third-party payment processor; we do not store full card numbers on our servers
• Order history and transaction records
• Communications and correspondence you send to us (e.g., via email or contact form)
• Any other information you voluntarily provide when contacting us for support or inquiries
2.2 Information Collected Automatically
When you visit the Website, certain information is collected automatically through cookies, web server logs, and similar technologies, including:
• IP address and approximate geographic location (country/city level)
• Browser type and version
• Device type and operating system
• Pages viewed, time spent on pages, and navigation paths
• Referring URLs (how you arrived at our Website)
• Date and time of visits
This information is collected primarily to ensure the Website functions correctly, to improve user experience, and to understand general traffic patterns. It is not used to identify you personally without your consent.
2.3 Information from Third Parties
We may receive limited information from third-party services we use to operate our business, such as:
• Payment processors (e.g., transaction status and fraud signals — not full card details)
• Shipping and logistics providers (e.g., delivery confirmation and address validation)
• Website hosting and analytics platforms (e.g., Squarespace analytics)
3. HOW WE USE YOUR INFORMATION
We use the personal information we collect for the following purposes:
3.1 To Fulfill Orders and Provide Services
• Processing and fulfilling your purchases, including payment, packaging, and shipping
• Sending order confirmations, shipping notifications, and delivery updates
• Issuing certificates of authenticity and associated documentation
• Handling returns, refunds, or exchange requests
• Responding to your customer service inquiries and support requests
3.2 To Operate and Improve the Website
• Maintaining and improving the functionality, security, and performance of the Website
• Analyzing how visitors use the Website to identify improvements
• Detecting and preventing fraudulent transactions or unauthorized access
• Ensuring compliance with our Terms and Conditions
3.3 To Communicate With You
• Responding to your questions, comments, or requests
• Sending important notices about your orders or changes to our policies
• With your explicit consent only: sending promotional or marketing communications about new products or special offers
You may opt out of marketing communications at any time by contacting us at info@elvispresleylostphotos.com or using the unsubscribe link in any marketing email we send.
3.4 Legal and Compliance Purposes
• Complying with applicable laws, regulations, and legal processes
• Enforcing our Terms and Conditions and other agreements
• Protecting the rights, property, or safety of the Company, our customers, or the public
• Responding to lawful requests from law enforcement or government authorities
4. HOW WE SHARE YOUR INFORMATION
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your information only in the following limited circumstances:
4.1 Service Providers
We share necessary personal information with trusted third-party service providers who assist us in operating our business, including:
• Payment processors — to securely process your transactions
• Shipping and logistics carriers — to deliver your orders
• Website hosting platforms — to host and maintain the Website
• Email service providers — to send transactional and order-related communications
These service providers are contractually obligated to use your information only as directed by us and in accordance with applicable privacy laws, and may not use it for their own independent purposes.
4.2 Legal Requirements
We may disclose your personal information if required to do so by law or in good-faith belief that such action is necessary to: (a) comply with a legal obligation or court order; (b) protect and defend the rights or property of the Company; (c) prevent or investigate possible wrongdoing in connection with the Website; or (d) protect the personal safety of users of the Website or the public.
4.3 Business Transfers
In the event that the Company undergoes a merger, acquisition, sale of assets, or other business transition, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
4.4 With Your Consent
We may share your information with third parties for purposes not described in this Policy when we have obtained your explicit prior consent to do so.
5. COOKIES AND TRACKING TECHNOLOGIES
The Website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device by your web browser.
5.1 Types of Cookies We Use
• Essential Cookies — Required for the Website to function correctly (e.g., maintaining your shopping cart, session authentication). These cannot be disabled without affecting Website functionality.
• Analytics Cookies — Used to understand how visitors interact with the Website (e.g., pages visited, time on site). This data is aggregated and not used to personally identify you.
• Functional Cookies — Used to remember your preferences and settings to improve your experience on return visits.
5.2 Managing Cookies
Most web browsers allow you to control cookie settings through their preferences or settings menu. You may choose to disable cookies; however, please note that doing so may affect the functionality of certain features of the Website, including the shopping cart and checkout process.
As this Website is built on Squarespace, some cookies may be placed by Squarespace as part of its platform infrastructure. Please refer to Squarespace's own privacy policy for details on their data practices.
6. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
• Order records and transaction data: retained for a minimum of 7 years to comply with tax, accounting, and legal recordkeeping requirements
• Customer correspondence: retained for 3 years from the date of last contact
• Website analytics data: retained in aggregated, anonymized form indefinitely; individual-level data retained for no more than 24 months
• Marketing consent records: retained for the duration of our marketing relationship plus 3 years
When personal information is no longer required, we will securely delete or anonymize it in accordance with applicable law.
7. DATA SECURITY
We implement commercially reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
• Secure Sockets Layer (SSL) / TLS encryption for data transmitted between your browser and our Website
• Secure, third-party payment processing — we do not store full payment card numbers on our own servers
• Access controls limiting personal data access to authorized personnel only
• Regular review of our data collection, storage, and processing practices
HOWEVER, NO METHOD OF TRANSMISSION OVER THE INTERNET OR ELECTRONIC STORAGE IS 100% SECURE. WHILE WE STRIVE TO PROTECT YOUR PERSONAL INFORMATION, WE CANNOT GUARANTEE ABSOLUTE SECURITY. IN THE EVENT OF A DATA BREACH THAT AFFECTS YOUR PERSONAL INFORMATION, WE WILL NOTIFY YOU IN ACCORDANCE WITH APPLICABLE LAW.
8. YOUR PRIVACY RIGHTS
Depending on your location, you may have certain rights with respect to your personal information. We honor all legally applicable privacy rights and will respond to verified requests within the timeframes required by law.
8.1 Rights Available to All Customers
• Right to Access — You may request a copy of the personal information we hold about you.
• Right to Correction — You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion — You may request that we delete your personal information, subject to our legal obligations to retain certain records (e.g., transaction history for tax compliance).
• Right to Opt Out of Marketing — You may opt out of receiving marketing communications from us at any time.
• Right to Data Portability — Where technically feasible, you may request that we provide your personal information in a structured, commonly used, machine-readable format.
8.2 California Residents — CCPA Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
• The right to know what personal information we collect, use, disclose, and sell (we do not sell personal information)
• The right to delete personal information we have collected from you, subject to legal exceptions
• The right to opt out of the sale of personal information — we do not sell personal information, so this right is not currently applicable
• The right to non-discrimination for exercising your CCPA rights
To exercise your California privacy rights, contact us at info@elvispresleylostphotos.com with the subject line "CCPA Privacy Request." We will respond within 45 days of receiving a verifiable request.
8.3 Colorado Residents — CPA Rights
If you are a Colorado resident, you have rights under the Colorado Privacy Act (CPA), including the right to access, correct, delete, and obtain a copy of your personal data, and to opt out of certain processing activities. To exercise these rights, contact us at info@elvispresleylostphotos.com with the subject line "Colorado Privacy Request."
8.4 EEA / UK Residents — GDPR Rights
If you are located in the European Economic Area (EEA) or the United Kingdom, you have rights under the General Data Protection Regulation (GDPR) or UK GDPR, including:
• Right to access, rectification, and erasure of your personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time where processing is based on consent
• Right to lodge a complaint with your local data protection supervisory authority
Our legal basis for processing your personal data is primarily contractual necessity (to fulfill your order) and legitimate interests (to operate and improve our business). Where we rely on consent (e.g., for marketing), you may withdraw it at any time without affecting the lawfulness of prior processing.
9. CHILDREN'S PRIVACY
This Website is intended for use by adults only. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take prompt steps to delete that information from our records.
If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at info@elvispresleylostphotos.com.
10. THIRD-PARTY LINKS AND SERVICES
The Website may contain links to third-party websites, platforms, or services (for example, payment processors or social media platforms). This Privacy Policy applies solely to information collected through our Website. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review the privacy policies of any third-party services you access through our Website.
The Website is hosted on the Squarespace platform. Squarespace may collect certain technical and usage data as part of its hosting and analytics services. For details on Squarespace's data practices, please review Squarespace's Privacy Policy at squarespace.com.
11. INTERNATIONAL DATA TRANSFERS
Elvis Presley Lost Photos is based in the United States. If you are accessing our Website from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.
By using our Website or making a purchase, you consent to the transfer of your personal information to the United States and its processing in accordance with this Privacy Policy. Where required by law, we will implement appropriate safeguards for international data transfers, such as standard contractual clauses.
12. UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this Policy and, where appropriate, post a notice on the Website.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of the Website following any changes constitutes your acceptance of the updated Policy.
13. HOW TO EXERCISE YOUR RIGHTS OR CONTACT US
To exercise any of your privacy rights, submit a data request, ask a question about this Policy, or report a privacy concern, please contact us using the information below. We will acknowledge your request within 5 business days and respond fully within the timeframe required by applicable law.
Privacy Contact — Elvis Presley Lost Photos
Email: info@elvispresleylostphotos.com
Phone: 303-635-6978
Website: www.elvispresleylostphotos.com
Subject Line for Privacy Requests: "Privacy Request — [Your Name]"